How to Order

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We at Avinash Moorti Emporium understand that ordering online can be a daunting task, and that is why we have made the process as simple and transparent as possible. We are glad to provide you with a hassle-free ordering experience, whether you are based in India or any other part of the world.

 

Shipping Policy for Domestic Orders (within India)

We use the best packaging materials and techniques to ensure our products reach customers safely and in excellent condition. Once you place an order, it typically takes us between 2-3 business days to process and package your products. Our team of experts carefully inspects each item before it is dispatched to ensure that it meets our high-quality standards.

 

Processing and Packaging

Once you have selected the marble god statue or artifact you wish to purchase, our team will inspect it thoroughly to ensure that it meets our quality standards. If it passes our inspection, we will package it carefully to prevent any damage during transit. We use high-quality packaging materials such as bubble wrap, foam, and corrugated boxes to ensure your purchase reaches you in perfect condition.

 

Coverage across India

We offer shipping services to almost all parts of India. Our shipping partners ensure that your order is delivered to your doorstep within the estimated delivery time. The shipping charges may vary depending on the size and weight of the product and the delivery location. We will provide you with a tracking number so that you can track your domestic shipment online.

 

In-Store Pickup Option

We also offer an in-store pick-up option for customers who would like to collect their purchases directly from our store. Once your order is ready, we will notify you via email or phone. Please bring a copy of the order confirmation and a valid photo ID to collect your purchase.

 

Insurance Coverage

We understand that accidents can happen during transit, and that is why we provide insurance coverage for all our shipments. We will initiate a claim with our shipping partner and provide you with a replacement or refund, as per your preference.

 

Procedure for Handling Damages

We take utmost care in packaging our products to ensure that they reach you in perfect condition. However, if you receive a damaged product, please follow the steps below:

  • Notify us immediately: Please notify us within 48 hours of receiving the shipment. You can call us or send an email to our customer support team.
  • Provide us with evidence: Please provide us with photographic evidence of the damage. This will help us initiate the claim process with our shipping partner

 

Shipping Policy for International Orders

 

Apart from delivering our products within India, we also offer shipping services to our international customers. We understand that our customers may be located in different parts of the world and may have unique shipping requirements. Therefore, we provide customized solutions to meet the specific needs of our international customers.

 

Processing and Packaging

After you place your order, our team will carefully inspect each item to ensure that it meets our quality standards. We take pride in our work and want to ensure that each piece is flawless before it is shipped to you.

Once your order has been approved, we will carefully pack it to ensure that it arrives in perfect condition. We use high-quality packaging materials, including bubble wrap, foam, and sturdy boxes, to protect your order during shipping.

 

Insurance Coverage and Fumigation Procedures

We understand that your order is important to you, and we take every precaution to ensure that it arrives safely.

We also offer fumigation services for airway and sea shipments. Fumigation is a process that involves treating the shipment with a special gas to eliminate any pests or organisms that could harm the shipment. This is a requirement for many countries, and we will take care of this for you to ensure that your order meets all import regulations.

 

Guidelines for Airway Shipments

 

Airway shipment is a fast and convenient way to receive your order, and we offer this option for all orders.

  • Size and Weight Restrictions: Airway shipments have size and weight restrictions, and we cannot ship items that exceed these limits. We will let you know if your order exceeds these limits and recommend alternative shipping methods.
  • Customs Clearance: Airway shipments require customs clearance, and we will take care of this for you. However, customs clearance can sometimes take longer than expected, so please be patient if there are any delays.
  • Airway Bill: We will provide you with an airway bill, which is a document that serves as proof of shipment. 

 

Guidelines for Sea Shipments

 

Sea shipments are a cost-effective option for larger orders, and we offer this option for all orders.

  • Transit Time: Sea shipments take longer than airway shipments, and the transit time can vary depending on the shipping destination.
  • Custom Clearance: Sea shipments require customs clearance, and we will take care of this for you. However, customs clearance can sometimes take longer than expected, so please be patient if there are any delays.
  • Container Loading: Your order will be loaded into a container, which will be sealed and shipped to the destination port. Please note that you will not be able to access your order during transit, so please ensure you have everything you need before loading it.

 

Avinash Moorti Emporium values your satisfaction and strives to provide the best customer service possible. Please feel free to contact us; our customer care team at Avinash Moorti Emporium will be happy to assist you in any way we can.